Instant Software Insider

Instant Software Channel Partners come in two forms; Traditional and Stay-USA, both of which connect real-time to your reservation system through ISILink. The Difference between them is the type of business model. In both cases, you have complete control over which individual properties flow into which Channel Partners. Instant Software strongly encourages you to review both types of Channel Partners and enroll with as many as make sense for your business. There is no cost to connect your software to ISILink to take full advantage of Channel Partner opportunities!

Traditional Channel Partners each have their own unique business model that you can evaluate and decide if you wish to enroll with them individually. Each business model has it's own strengths and advantages, we recommend that you work with those Channel Partners with business models that are attractive to you. You can see a full list of Channel Partners on the Channel Partner link in your ISILink admin site.

Stay-USA Channel Partners are part of the Stay-USA Web Marketing Program which has a single business model designed to simplify the process for both clients and Channel Partners. This single business model saves time and generates revenue; is free marketing unless you receive revenue; and the commission is only $8.00 per night for booked reservations.
NO OTHER FEES APPLY.

To enroll, you sign a single agreement with Instant Software. We enlist a wide variety of websites on which potential renters can locate and book your properties (using your rack rates). The relationship is directly between you and the guest.

In the coming months we are initializing several campaigns to enroll clients into this program.

Instant Software clients wishing to participate in the program can sign up for this service and provide their homeowners with valuable marketing and web presence, dramatically increasing their rental opportunities and increasing their competitive advantage.

If you have more questions about Stay-USA Web Marketing, after reading our online materials - please call or email our team. You can email StayUSA@instantsoftware.com or you can contact your Client Relations Manager at 888-640-8555 or our Sales Team at 888-640-7555.

Traditional Channel Partners

Stay-USA Channel Partners

Information and registration materials for Instant Software clients wishing to participate in this program can be accessed by
clicking here.

Owner Rewards

Program offers big benefits

The industry’s premier loyalty program for Property Management Companies and their Homeowners!

On behalf of Instant Software and Owner Rewards, we are happy to announce the 2008 Launch of the Instant Owner Rewards program. During the last six months we have received some requests to enhance the Owner Rewards program. We have also insured that all the technology and functionality of the program are an advantage to all Property Management companies. Because your business is so important to us, we would like to provide you with a brief insight into the Instant Owner Rewards Program.

Instant Owner Rewards:

•	A points- based, cruise, vacation and leisure loyalty program created for the Vacation Rental Industry – offered exclusively to Instant Software, Inc. clients.
•	Provides fully automated link between Property Management Company, Homeowners and Instant Software via ISILink

Benefits to You:

•	Homeowner and Employee loyalty and retention. All points accumulated by your homeowner are lost if they leave your rental program.
•	Brand awareness and retention through loyalty credits
•	A competitive edge in the marketplace
•	Earn 3 Owner Rewards points for every $2 of gross CSA Travel Protection sold
•	Use accumulated points for family / friends vacations, gift points to employees and homeowners
•	Receive special vacation package offers solely for Property Management Companies

Benefits for your Homeowners:

•	Luxury Cruise, Experiential and Resort Vacations
•	Earn 1 Owner Rewards point for every $2 of rental income
•	Additionally, as your homeowners purchase travel packages through their Owner Rewards membership they earn: • 2 points for every dollar spent on Cruises and Tours • 1 point for every dollar spent on hotels
•	Special cruise and resort offers for Owner Rewards members only!

All Instant Software clients are eligible – simply go to www.instantownerrewards.com and sign up. Instant Software will make sure you have ISILink which is required to proceed. Once signed up you will receive a call from the Director of Business Development for Owner Rewards – Dana N. Dumas, within 5 – 7 business days. She will welcome you to the program, answer any questions and let you know the next steps.

Best of all, the entire program costs you – NOTHING! Owner Rewards has created a unique voucher program that you will send to your homeowners (the perceived gift value is $199). The Owner Rewards agents will assist your homeowners in enrolling – so that they can take advantage of savings up to $1,200 on their next cruise or experiential vacation.

In addition, Owner Rewards is giving YOU a special offer…. Sign up for Owner Rewards and receive a 7-night stay for 2 at the luxury Pueblo Bonito resort in either Cabo San Lucas or Mazatlan, Mexico for $299! You will be so happy that you have signed up – we are going to extend this offer to all of your homeowners who enroll into the program!

Enroll Today……

*Property Management Companies that have enrolled please look out for your new vouchers and Pueblo Bonito offer coming soon….

Instant Software Adds Channel Partners

New Channel Partners
Enable Clients To Reach An Additional 100,000 Potential Guests Per Month

Now minimum monthly reach of over 7,600,000!

Instant Software is dedicated to providing you with a competitive advantage that you need to succeed in the vacation rental industry. Using our ISILink technology, you have the ability to choose from a growing list of Channel Partners available to help you gain global exposure for your rental properties. We are committed to offering you choices in online distribution that are by far the best in the Industry.

Instant Software is pleased to announce TheSociety, BidMyRental.com, and Rock Bottom Vacations our newest Channel Partners.

The Society is a premier luxury partner for elite vacation rentals. Focused exclusively on luxury, The Society’s vacation rentals and social community cater to affluent travelers and distinguished property managers. Online tools on the website draw attention to a full compliment of top activities and local information to round out the vacation experience. Ski resorts, golf courses, beaches and restaurants are shown in proximity to each property, enabling the traveler to plan the perfect vacation. The property manager community allows collaboration between peer companies and interaction with qualified travelers. Covering the most desirable travel destinations world-wide, The Society features exceptional vacation rental properties that appeal to the refined guest.

Contact: Matt Rulis
Phone: (866) 789-8222
Email: matt@thesociety.com.

Website: www.thesociety.com

BidMyRental.com expands your reach and captures a new audience using our industry-first vacation "bidding" technology. Capture a new audience, fill your reservation holes and gain qualified leads when you partner with BidMyRental.com. Use our "bidding" features on your own website too, along with great marketing tools designed to convert new bidders into life-long guests. Experience the same tremendous bid-to-booking conversion ratio our partners are experiencing -- over 35%!

Contact: Amber Leto
(866) 892-4826
sales@bidmyrental.com

Rockbottomvacations.com is a clearing house vacation service for travelers-particularly last minute travelers-looking to stay in upscale rental properties at discounted prices. RockbottomVacations.com was founded by vacation property owners and managers who understand the need to have their properties occupied in order to realize a return on their investment. With RockBottomVacations.com your rental property will gain tremendous exposure, allow you to fill openings at the last minute and will increase your overall revenue from the increase in rentals. A win for property owner, a win for property manager, and a win for vacationer! For property managers looking to maximize their owner's profits (and therefore their own) by ensuring their rental is in continuous use, RockBottomVacations.com is the answer. The RockBottomVacations.com site is expected to be released in the coming weeks!

Contact: Tracy Smith
Phone: (502) 266-5836
Website: www.rockbottomvacations.com

CSA Travel Protection

Not selling Travel Insurance?

You should be!

Not Selling Vacation Rental Insurance? You Should be!

CSA Travel Protection has been protecting customers since 1991. Between 2003 and 2006, CSA Travel Protection paid out nearly $18 million in claims to vacationers who were unable to enjoy some or all of their vacation rental experience.

These wise vacationers got hit with the unexpected - from the inconvenient to the tragic - but at least their financial loss was minimized. Thankfully for them, their vacation rental manager offered them a comprehensive travel insurance package.

Offering Vacation Rental Insurance is good for your guests, it's good for your owners, and it is good for you. In 2007, a well run insurance program generated nearly $500 in gross profit back to the vacation rental manager for each unit that they had under management. And the best of the best generated over $750 in incremental revenue per unit.

Instant Software is proud of our relationship with CSA Travel Protection - the leader in vacation rental insurance. CSA's products are easily administered in all of Instant Software's platforms - PropertyPlus, Entech, First Resort, and V12.NET If you are not already offering your guests travel insurance: call CSA today at 866-298-6846.

Support Spotlight

Entech Software

Trip Insurance Submissions

ENTECH

Trip Insurance Submissions

Every month, clients using the integrated trip insurance component should be reporting sales of trip insurance to CSA Travel Protection. Reporting and paying out monthly submissions to CSA may seem a little intimidating. We have put together this brief article in hopes of making the process easier to understand and to ensure you process your payments correctly.

When booking a reservation, trip insurance will automatically be applied to all reservations. This means that at some point you will be required to either apply payments to the insurance or to deny the insurance. TIP – We recommend that you consider this charge owed by the guest unless they decline the insurance. You should make the guest request to NOT have insurance by initialing so on the contract. This way you have it in writing that they did not wish to have travel protection for their vacation. The monthly report submitted to CSA will not include any reservations that have either declined the insurance or any reservations that have not yet paid for insurance. This report will include reservations that

1. The guest has made the initial payment for insurance
2. The guest has declined the insurance
3. The reservation has changed and updated the amount of insurance due

First things first – make sure that you are pulling the report for the correct date range. Entech will automatically generate the report dates for you based on the last report submission. This should include all trip insurance activity for the dates selected.

Go to Accounting, Trip Insurance, and process reports. See the example report below:

This report shows the amounts insured, the gross trip insurance premium and the amount to be paid to CSA. This report should be compared to the payables edit list to ensure accuracy of CSA payment.

The payables edit list should be pulled by going to Accounting, Payables and Process. Select the option by vendor and select the CSA vendor code. Print the edit list report to compare to the trip insurance report.

See example payables edit list below:

The payables for CSA should be released for the same date range as the trip insurance report. The total released to be paid should match the trip insurance report.

You can see that each item on the Trip insurance report matches each item on the payables edit list and the grand totals match. If the payables from the edit list do not match the trip insurance report or you can not find the items from the report, STOP and call for assistance. You want to make sure that you are paying CSA the amount you are reporting. They will be expecting to receive the amount reported to them. If these two reports are not matching then you should not pay out anything to CSA but contact Entech Client Care for assistance. You can think of the Trip Insurance Report as what you owe CSA and the Payable edit as what you have to pay CSA. This will help you in making sure that you are not paying too much or too little. It will also help you in paying your submissions in a timely fashion.

If you have any questions regarding this article, please contact the Entech Client Care Dept.

Email: entechsupport@instantsoftware.com
Phone: 888-597-9990
Website: www.instantsoftware.com

PropertyPlus News

PropertyPlus V3.20

MyDesk Feature

PropertyPlus

My Desk Feature

It is very Easy to build, use and modify.

Time after time we find that users do not take full advantage of the MyDesk feature in PropertyPlus. As you have seen and used the other main desks in Property Plus, Reservations….Accounts…etc you have the ability to just be a click away from the function you need. With My Desk you have the same options…BUT…to have the things each individual user has to access all the time being just a click away. You have the ability to create different list under each tab, add instructions on each so you don’t have to find that post it note you wrote it on. You can also copy one user’s desk to another user so they do not have to recreate it if they are covering for someone on vacation or training a new employee on monthly procedures.

V12.NET

Mailing and Check-in Labels

V12.NET

Mailing and Check-in labels

Mailing Labels and Check In Labels can be added to your V12.Net application by request through the V12.Net Client Care Department.

To make this request, please call 888-597-9990 or email V12support@instantsoftware.com and provide what information you need on your labels. As soon as your labels are added to your V12.Net application the Client Care department will notify you.

Once the V12 Client Care department has added your labels to V12.Net then follow the steps below to print them.

The example used below is to print labels for all folios booked on 3/7/2008.

Go To Reservations > Guest Correspondence

See screen shot below for what fields need to be filled in to print labels.

1.	Letter Template, select your labels from the drop down menu
2.	Select option for “Select by Date Range” and enter an arrival date range (to pick up all folios, the example below using the booked date labels should be run for as the arrival date, and a stop date of 12/31/2055)
3.	Enter in Booked Dates: Start Date and Stop Date
4.	Select Method as “Print Only”
5.	Change the Find First to ALL and click Find Now

Click option for "Select All" then click send now.

Link will appear on the screen to open the labels - Click on "HERE" in the link as hown below.

Vacation Rental
University

Steamboat Springs, CO 5/20/08

Silverthorne, CO
5/22/08

VACATION RENTAL UNIVERSITY

Seminars Scheduled for Steamboat Springs and Silverthorne

Steamboat Springs, Colorado - Tuesday, May 20th

Steamboat Grand Resort Hotel and Conference Center

Silverthorne, Colorado -Thursday, May 22nd

Silverthorne Pavilion

Vacation Rental University is back on the road this spring with stops in Steamboat Springs and Silverthorne after providing education and information to over 500 vacation rental professionals who attended previous events in Maui, Big Island – Hawaii, Wilmington, Fort Myers, Gatlinburg, Lake Tahoe, Destin and Gulf Shores.

Vacation Rental University is a one day educational event focusing on industry trends and solutions. These seminars are designed for owners, managers, supervisors and key team members. The sessions run from 8:30 AM to 5 PM and the cost is $30 per attendee which includes lunch and breaks. |

Vacation Rental University is open to all rental and property managers.

Due to the overwhelming response we have had to these events - there is limited space available – please register now by clicking here.

Seminar Topics

•	Performance Based Web Marketing
•	The Magic of Owner Retention Programs
•	Automating, Streamlining and Saving Money on Credit Card Acceptance
•	The Future of Vacation Rental Management Is On The Line – On Your Phone Line
•	Increasing Your Revenue Through Proven Revenue Generating Techniques

Our Keynote Speaker for these events is industry analyst and Instant Software Director of Research and Statistical Analysis, George Volsky. The topic of George's presentation is, "How the Internet is Generating New Service Offerings and Fee Structures in Vacation Rentals." 'Rent-by-Owner' or 'RBO' is perhaps the most visible outgrowth of the new Internet search and booking technology. But the significant trend is how the Internet is generating a new breed of service offerings and fee structures. George will discuss new trends arising form Internet technologies and explore how rent-by-owner is uncovering previously unseen customer needs and profit opportunities.

Instant Software will be joined at VRU by some truly outstanding sponsors, many of whom will be providing educational talks on issues affecting the Vacation Rental Industry. We will be adding more sponsors and finalizing discussion topics as we get closer to this event, so please be on the lookout for emails updating the schedule of events for these seminars.

2008 Vacation Rental University Sponsors

•	CSA Travel Protection
•	NAVIS
•	Stay-USA Web Marketing
•	KABA Ilco
•	Instant Processing
•	Owner Rewards by ICE
•	Instant Software

REGISTER ONLINE

ANNUAL SUPPORT INFORMATION

Payment Terms Available

Over the last couple of months the Accounting Team at Instant Software has received numerous requests from clients wishing to spread out annual support payments over a period of time. These requests have come due to many factors, but the overwhelming majority of clients asking for payment terms have cited the current downturn in the real estate market as the major issue affecting cash flow. Instant Software has worked hard with each of the clients to help them through this difficult period.

As a service to our clients, the Accounting Team is prepared and willing to work with any client needing to spread out payments. We realize that it is very important to maintain your account in good standing in order to continue receiving the many benefits that come with annual support including software updates and enhancements, ISILink, Channel Partners, RezFest invitations and of course utilizing our Training and Support Teams. We are even able to accept E-Checks as part of the payment process" stated Jill Hopcroft, Group Financial Controller.

If you would like to discuss payment terms, please call our Accounting Team at 888-640-6555 or you can email Accounting@InstantSoftware.com. Please remember to contact us before your account is past due, so there is no lapse in the quality support services that you need and demand.

	Central Office 888-534-7555	Accounting 888-640-6555	Client Relationship 888-640-8555	Sales 888-640-7555	Support/Client Care 888-597-9990
Instant Software, Inc. Post Office Box 1639 Basalt, Colorado 81621

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