Instant Software is more committed than any other company in our industry to provide clients with the best support and training available. With more than half of our total staff (over 60 employees) dedicated to client support and training, Instant Software’s professionals will help you quickly find answers to procedural and operational questions so your employees can focus on serving your customers!
Unlimited Technical Support & Help Desk
- Staff is available Monday through Friday from 8:00am EST to 7:00pm EST
- Telephone calls and e-mails go directly to our fully staffed Call Center
- Trained Client Care Representatives are available for one-on-one assistance
- E-mails and voice messages are entered into our support system as they are received, an automated confirmation e-mail is sent with your case number and one of our Client Care Representatives will work to resolve it as quickly as possible. Email Support
Weekends & After Hours Emergencies
- Handled by our “On-Call” Technicians
- In the event of a system emergency (i.e. software issue preventing access to your system or similar item) our on-call technician will contact you to assist with a resolution to the emergency
- Non-system emergencies are handled no later than the next business day
Online Access
You have online access to support services 24 hours a day, seven days a week from the Instant Software website.
- Instant Software’s Knowledge Base for quick and easy methods to solve common issues. Search by topic or action or type in a question. If the our Knowledge Base doesn’t have the answer, the question is automatically forwarded to our support department who contacts you with the answer and posts it on the Knowledge Base for other users with the same question or issue.
- Request training to keep your staff up to date on all of our product features.
- Support Services allows you to order product training, professional services and consulting, download new releases of your software, access eCourses, and use the Self Service Web Portal.
- Self-Service Web Portal, accessible through Support Services, enables you to enter a new support case directly into our support system, check status on existing cases, and view history of existing cases.
Training & Professional Services
Whether you’re bringing new hires on board, promoting from within, or just want to stay on the cutting edge of software changes, updates and new features, our training is thorough, professional and designed to help your organization maximize your software and systems.